It's been fifteen years since I have experienced a day like yesterday. If you've ever worked for a large corporation, especially a government regulated one, then you might be able to empathize with me on this one.
We arrived at the training hanger before 6:15 AM, so we had actually beaten the training staff (or so it would seem). We were dropped at the door by the very courteous shuttle driver, Cirbie (who will have her own story later). She told us to enter through a certain door and we did. No one was at the reception desk to greet us, but there was an obscure sign that was cryptically (or so we thought) written. Almost 10 minutes later, still no one having arrived to greet us or direct us, we noticed a rather large room with both doors open. Having the curious mind, I walked to one of the doors and attempted to partially close it and read the sign posted on the front of it. The sign read, "INH 14-10". Having seen this phrase before I went back to the obscure sign and deciphered that we, the trainees seemingly abandoned, were in fact Initial New Hire class # 14. We entered the room to find additional confirmations that we were in the correct space and no longer blocking the entrance to the facility.
Finally just after 7:10 AM the three "trainers" glided into the conference center and introduced themselves.
The day wore like any typical FIRST day at preschool, hurry up and then wait syndromes occurring almost hourly. Most of the day the class felt more like cattle than highly valued crew-members.
The moral of this post....
TREAT YOUR CUSTOMER SERVICE NEW HIRES HOW YOU WANT THEM TO TREAT YOUR CUSTOMERS.
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